Shipping policy

SHIPPING POLICY

Second Wave By Lola LLC

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during high-volume periods, holidays, or special promotions.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on package weight, dimensions, and destination.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or events outside our control.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Lost, Delayed, or Stolen Packages

Second Wave By Lola is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the carrier.

If your package is marked as delivered but you have not received it, please:

  • Check with neighbors or household members

  • Contact the shipping carrier directly

  • File a claim with the carrier if necessary

We are happy to assist with providing tracking details, but we are not liable for carrier-related delivery issues.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping fees.

We are unable to modify shipping addresses once an order has been processed or shipped.

International Shipping (Optional — only include if you plan to ship outside U.S.)

International customers are responsible for any customs duties, taxes, or import fees required by their country.
Delivery times may vary due to customs processing.

Contact

For shipping-related questions, please contact:

secondwavebylola@outlook.com
Please allow 24–48 business hours for a response.

 


 

SHIPPING POLICY

Second Wave By Lola LLC

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has shipped, you will receive a confirmation email with tracking information. During high-volume periods, processing times may be slightly extended.

U.S. Shipping

We currently ship throughout the United States.

Shipping rates are calculated at checkout based on weight, size, and destination. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather conditions, or events outside our control.

International Shipping

We offer international shipping to select countries.

International shipping rates are calculated at checkout. Delivery times vary depending on destination and customs processing.

Customers are responsible for any customs duties, taxes, or import fees required by their country. We are not responsible for delays due to customs.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Local Pickup – Virginia Beach

We offer free local pickup in Virginia Beach, Virginia.

If you select local pickup at checkout:

  • You will receive an email when your order is ready

  • Pickup location details will be provided via email

  • Orders must be picked up within 5 days unless otherwise arranged

A valid ID and order confirmation may be required at pickup.

Local Delivery – Virginia Beach Area

Local delivery may be available within Virginia Beach and surrounding areas for a small delivery fee.

Delivery availability is determined at our discretion based on distance and scheduling. Delivery details will be coordinated via email after purchase.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any reshipping fees.

We cannot modify shipping addresses once an order has been processed or shipped. 

Lost, Delayed, or Stolen Packages

Second Wave By Lola is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier.

If your package is marked as delivered but not received, please:

• Check with neighbors or household members
• Contact the shipping carrier directly
• File a claim with the carrier if necessary

We are happy to assist with tracking details, but we are not liable for carrier-related delivery issues.

We are not responsible for packages shipped to mail forwarding services, freight forwarding companies, or third-party reshipping addresses. Once a package is delivered to the address provided at checkout, responsibility transfers to the customer.